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python zendesk requests

Narkw Brahma

Narkw Brahma

• 2 min read

Python Zendesk Requests

If you are a developer or a support agent, you might have come across Zendesk, a popular customer support platform. One of the best ways to integrate Zendesk with your Python applications is through the use of requests library. Requests is a popular Python library used for making HTTP requests.

Installation

First, you need to install the requests library using pip. Open your terminal and run the following command:


            pip install requests

Zenpy Library

Another way to integrate Zendesk with Python is by using the Zenpy library. Zenpy is a Python wrapper for the Zendesk API that simplifies the process of interacting with the Zendesk API. To install Zenpy, run the following command:


            pip install zenpy

Using Requests to Interact with Zendesk API

Now that you have installed the requests library, you can use it to interact with Zendesk API. To access the Zendesk API, you need to authenticate using your Zendesk subdomain, email address, and an API token.


            import requests
            
            # Define your authentication credentials
            subdomain = ""
            email = ""
            api_token = ""
            
            # Define the API endpoint URL
            url = f"https://{subdomain}.zendesk.com/api/v2/tickets.json"
            
            # Define the request headers
            headers = {
                "Content-Type": "application/json",
                "Authorization": f"Bearer {api_token}"
            }
            
            # Make the request
            response = requests.get(url, headers=headers)
            
            # Print the response
            print(response.json())

In the above example, we are making a GET request to the Zendesk API to retrieve all the tickets. We are using the requests.get() method to make the request and passing in the API endpoint URL and the request headers.

Using Zenpy to Interact with Zendesk API

Now that you have installed the Zenpy library, you can use it to interact with Zendesk API. To access the Zendesk API, you need to authenticate using your Zendesk subdomain, email address, and an API token.


            from zenpy import Zenpy
            
            # Define your authentication credentials
            subdomain = ""
            email = ""
            api_token = ""
            
            # Create a Zenpy client
            zenpy_client = Zenpy(subdomain, email, api_token)
            
            # Retrieve all the tickets
            tickets = zenpy_client.tickets()
            
            # Print the tickets
            for ticket in tickets:
                print(ticket)

In the above example, we are using the Zenpy library to retrieve all the tickets from Zendesk API. We are creating a Zenpy client by passing in our authentication credentials and using the zenpy_client.tickets() method to retrieve all the tickets.

Conclusion

Both requests and Zenpy are great options for interacting with the Zendesk API. Requests is a lightweight and easy-to-use library, while Zenpy provides a more powerful and feature-rich interface for interacting with Zendesk API. Choose the one that best suits your needs.

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